Watlow Series 1500 User Manual download pdf (Page 83)

Technical Reference

Technical Service

If Something Goes Wrong

The Series 1500 is a designed for long life and durable service.

If,

however, some-

thing should go wrong, call Watlow

507-454-5300, and ask for an application engi-

neer.

We’ll

help you with the problem right on the phone.

Warranty Information

The Watlow Series 1500 is warranted to be free of defects in material and workman-

ship for

months after delivery to the first purchaser for use, providing that the unit

has not been misapplied.

Watlow cannot guarantee against failure, since Watlow has no control over use, and

sometimes misuse.

Wat!ow’s

obligations hereunder, at

Watlow’s

option, are limited

to replacement, repair, or refund of purchase price, on any parts which upon exami-

nation

prove to be defective within the warranty period

specified.

This warranty does

not apply to damage resulting from transportation, alteration, misuse or abuse.

Returning Merchandise

Call Watlow Customer

Service,

507/454-5300,

for a Return

Material

Authorlzatlon

(RMA) number before returning any item for repair. We need this information:

. Ship-to-address

l Bill-to-address

. Contact name

l Phone number

l Ship via

P.O.

number

Name and

phone number of person returning the material

Symptoms

and/or

special instructions

Prior approval and an

RMA

number, from the Customer Serivce Department, is

needed when returning any unused product for credit. Make sure the

RMA

number is on the outside of the carton, and on all paperwork returned.

Ship on a

Freight Prepaid basis.

After

we receive your return, we will examine it to determine the cause for your

action.

In cases of manufacturing defect, we will enter a repair order, replacement order

or issue credit for material. A 20 percent restocking charge is applied for all

returned stock controls and accessories.

If the unit is unrepairable, we will return it to you with a letter of explanation.

Repair costs will not exceed

percent

of the original cost.

Technical Service, Appendix

WATLOW Series 1500

User's

Manual

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Watlow Series 1500 User Manual Page 83

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